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International and Chinese clients

A clear route to organising services in Italy

Staff Eventi helps companies based outside Italy prepare the local part of their project with a written brief, agreed responsibilities and one accountable Italian counterpart.

Designed for cross-border projects

What we clarify before you travel

The service is prepared around the venue, schedule, audience and operating requirements of your project in venues and events across Italy.

  • Scope, dates, working hours and on-site responsibilities
  • Required languages and actual level to be verified during selection
  • Dress code, product briefing and escalation contact
  • Written quotation in euros, included services and optional items

Local delivery

Services available through Staff Eventi

Each request is assessed against real availability and confirmed only through a written quotation.

Accreditation, registration and access control

The bottleneck of every event: here you win or lose.

Registration desks, badge printing and handout, list checks, access control to reserved areas. Sizing is calculated on the arrival peak, not the total of guests: it’s the most common mistake and the most visible.

  • Registration desks sized on the arrival peak
  • Badge printing and handout, named-list management
  • Access control to reserved areas and backstage
  • Handling of off-list guests per your rules

Welcome and audience assistance

The people who orient, inform and keep the tone up.

The figures that welcome guests, orient them between halls, cloakroom and services, answer recurring questions and recognise VIP guests. It’s the presence that makes an event legible to anyone entering for the first time.

  • Welcome in Italian and English, other languages on request
  • Orientation between halls, services and refreshment areas
  • Recognition and escorting of VIP guests
  • Continuous coverage with rotated breaks

Floor stewards and flow management

Clear paths, governed queues, felt security.

For events with many people on the move: gate supervision, queue management, escorting to seats, assistance for guests with special needs and cooperation with the security service where planned.

  • Gate supervision and queue management
  • Escorting to seats and halls
  • Assistance for guests with disabilities and families
  • Cooperation with the event’s security plan

Hospitality, cloakroom and floor service

Dinners, cocktails, VIP areas, cloakroom.

The service that makes an evening event orderly: numbered cloakroom with fast return, reserved-area supervision, escorting to tables and coordination with catering in the transitions between the moments of the evening.

  • Cloakroom with numbered handling and fast return
  • Supervision of VIP and reserved areas
  • Escorting to tables and managing the moments
  • Coordination with catering and technical suppliers

Promoters, brand ambassadors and roadshows

When the event must also sell or let people try.

Staff trained on the product for activations, promotional tours, sampling and branded-area supervision. With a script approved by the client and contact collection per agreed rules.

  • Product briefing and script approved by the client
  • Sampling, demos and hands-on trials
  • Contact collection with digital forms or badge scanners
  • Daily report on numbers and feedback

Coordination and team leaders

The structure that holds large teams together.

Above ten people coordination isn’t an accessory: it’s what holds shifts, breaks, replacements and communication with production together. At very large events we field area team leaders and a general coordinator.

  • Area team leaders, general coordinator at large events
  • Roll-call, shifts, breaks and immediate replacements
  • Direct line with production and the venue
  • End-of-day report and final statement

Remote preparation

From the first brief to on-site delivery

Documents and briefing can be prepared remotely before the team or client arrives in Italy.

  1. 1 · Briefing and goals

    Thirty minutes to define the type of event, venue, hours, expected guests, arrival peak and dress code. Out of it comes the real sizing of the team.

  2. 2 · Written quote in 24 hours

    Profiles, headcount, hours, daily cost per role, evening or holiday surcharges and the total. For public bodies we prepare the documentation for MePA.

  3. 3 · Selection in the event’s city

    We draw on the local database to avoid travel costs. You get a shortlist with photo, experience, languages and availability: if a profile doesn’t convince you we replace it before confirmation.

  4. 4 · Contracts and paperwork

    Engagement, contracts, mandatory notifications, insurance and payments are on OPEN S.r.l. The client gets a single invoice.

  5. 5 · Written operational briefing

    The team gets floor plan, positions, hours, dress code and behaviour rules. For complex events a rehearsal or site visit is held the day before.

  6. 6 · Event and continuous support

    Team leader on site, roll-call, shift management and immediate replacements. An agency contact stays reachable for the whole event.

  7. 7 · Report and close-out

    Attendance statement, any collected data and a short note on what worked and what would be worth changing next edition.

Questions from international clients

Can a company based outside Italy request the service?

Yes. OPEN S.r.l. assesses requests from international companies and provides a written quotation based on location, dates, scope and availability.

Can the briefing be completed remotely?

Yes. Objectives, schedules, roles, dress code, language requirements and reference materials can be agreed before arrival in Italy.

Can we request Chinese-speaking or multilingual staff?

Language requirements can be included in the brief. Availability and the required proficiency level are verified during selection and confirmed in writing.

Who is the Italian contractual counterpart?

OPEN S.r.l., VAT no. 16423471008, is the company identified on the website and in the quotation.

Planning a project in Italy from abroad?

Send dates, location, objectives, required services and languages. We will reply with the information needed to evaluate the project.